Data Deletion — 草菴廣告中心

Last updated: 2026-11-11

You can have your data deleted at any time. There are three ways; any one of them is enough.

Option 1 — Disconnect on the connect page (fastest)

1. Go to https://connect.herbandesign-co.com and sign in.
2. Open Disconnect.
3. Press Disconnect & delete my data, then press it again on the confirmation screen.

This revokes the permissions you granted, deletes your connection record and ends all your sessions immediately. You are shown a deletion reference (this is your confirmation code).

If the page tells you the permissions could not be revoked on Meta's side, remove the app yourself using Option 2. Your data on our side is already deleted.

If you cannot sign in, or do not want to approve the permissions again, use Option 2 or Option 3.

Option 2 — Remove the app on Facebook

• Personal settings: Settings & privacy → Settings → Apps and websites → find "草菴廣告中心" → Remove.
• Or in Meta Business Suite: Business settings → Integrations → Connected apps → remove the app.

Meta changes these menus from time to time. If the names differ, look for the list of apps connected to your account.

When you remove the app, Meta sends us a signed notice. We verify it and automatically delete your connection record and sessions. If you ask Meta to delete the data this app has about you, Meta also shows you a link and a confirmation code for checking the status.

Option 3 — Ask us by email

Email caoandesign@gmail.com from an address linked to your business, with the subject "Data deletion request", and tell us:

• the name of your business, and
• the name or ID of the Facebook Page or ad account you connected.

We may ask a question to confirm that you are the person who connected them. We complete the deletion within 10 working days and reply to confirm.

Checking the status of a request

Use the Check status link shown next to your deletion reference, or open https://connect.herbandesign-co.com/deletion?code= followed by your code. The page shows one of:

• Deleted — your data has been removed.
• Manual review — we found no record to delete automatically for this request. This is also what appears when nothing was stored for you (for example, you signed in but never linked anything), or when your data was removed earlier and that deletion record has itself expired. If you disconnected first and removed the app afterwards, the status shows Deleted. Our team is notified of each such request and reviews them every 5 working days; you can also email us.
• Processing — the request is being handled.

What is deleted

• Your connection record: your app-scoped Facebook user ID, the ID and name of the business portfolio you chose (if any), the IDs and names of the Pages and ad accounts you connected, their currency, time zone and status, and connection times.
• All your sign-in sessions, including the encrypted access token inside them.

What is kept, and for how long

• Activity log — records of actions taken on the connect page, including the IDs and names of the Pages, ad accounts and ads involved and the budget values that were checked (never an access token). We keep it for 90 days from each entry for security and accountability, then delete it automatically.
• Deletion record — confirmation code, app-scoped user ID, time and status, so that you can check your request. Kept for 1 year; after that the status link no longer finds the code.
• Duplicate-request protection — request IDs and their results (for example the ad name and budget used), deleted after 2 days.
• Internal notices — copies of the notices our staff received about your connection or ads, kept for 90 days.

Ads, posts and other content in your own Meta accounts are not affected. They belong to you and stay in your Page and ad account; you manage them in Meta's tools.

If you are a contracted client

Reports and account settings we keep under your service agreement are not removed by Options 1 and 2. To have them deleted, use Option 3. We delete them within 10 working days unless the law requires us to keep certain records (for example accounting records).

Contact

Herban Design · caoandesign@gmail.com · Privacy Policy: https://herbandesign-co.com/privacy.html

資料刪除說明 — 草菴廣告中心

最後更新：2026-11-11

您可以隨時要求刪除資料。以下三種方式，擇一即可。

方式一：在連結頁中斷連結（最快）

1. 前往 https://connect.herbandesign-co.com 並登入。
2. 點 Disconnect。
3. 按 Disconnect & delete my data，在確認畫面再按一次。

這會撤銷您授予的權限、刪除您的連結紀錄，並立即結束您所有的登入工作階段。畫面會顯示一組刪除參考碼（Deletion reference，也就是確認碼）。

若畫面告訴您 Meta 那一端的權限沒有撤銷成功，請用方式二自行移除應用程式；我們這一端的資料此時已經刪除。

若無法登入，或不想再次授權，請改用方式二或方式三。

方式二：在 Facebook 移除應用程式

• 個人設定：設定和隱私 → 設定 → 應用程式和網站 → 找到「草菴廣告中心」→ 移除。
• 或在 Meta Business Suite：商家設定 → 整合 → 已連結的應用程式 → 移除本應用程式。

Meta 不定期調整這些選單；名稱若不同，請找「已連結您帳號的應用程式」清單。

您移除應用程式時，Meta 會送一則經過簽章的通知給我們，我們驗證後會自動刪除您的連結紀錄與工作階段。若您是向 Meta 要求刪除本應用程式持有的資料，Meta 另會給您一個查詢連結與確認碼。

方式三：來信請我們刪除

請用貴公司的信箱寄信到 caoandesign@gmail.com，主旨寫「資料刪除申請」，並告訴我們：

• 貴公司名稱；
• 您連結的粉絲專頁或廣告帳號的名稱或編號。

我們可能會問一個問題，確認您就是當初連結的人。我們會在 10 個工作天內完成刪除並回信確認。

查詢處理進度

點刪除參考碼旁的 Check status 連結，或開啟 https://connect.herbandesign-co.com/deletion?code= 並在後面接上您的確認碼。頁面會顯示以下其中一種狀態：

• Deleted（已刪除）：資料已經移除。
• Manual review（人工處理中）：系統找不到可以自動刪除的紀錄。若我們本來就沒有存您的資料（例如只登入、沒有連結任何資產），或資料很早以前就刪除、連那筆刪除紀錄也已到期，也會顯示這個狀態。若您是先中斷連結、之後才移除應用程式，狀態會顯示 Deleted。這類請求會通知我們的同仁，並每 5 個工作天檢查一次；您也可以來信。
• Processing（處理中）：請求正在處理。

會刪除什麼

• 您的連結紀錄：應用程式專屬 Facebook 使用者編號、您選擇的商家資產管理組合（若有）的編號與名稱、您連結的粉絲專頁與廣告帳號的編號與名稱、其幣別、時區與狀態，以及連結時間。
• 您所有的登入工作階段，包含其中加密保存的存取權杖。

會保留什麼、保留多久

• 操作紀錄：連結頁上各項動作的紀錄，含相關粉絲專頁、廣告帳號與廣告的編號與名稱，以及檢查過的預算數值（絕不含存取權杖）。為了安全與可追溯，每筆自產生日起保存 90 天，到期自動刪除。
• 刪除紀錄：確認碼、應用程式專屬使用者編號、時間與狀態，供您查詢進度。保存 1 年，到期後查詢連結將查不到該確認碼。
• 防止重複送出的紀錄：請求編號與處理結果（例如廣告名稱與預算），2 天後刪除。
• 內部通知：同仁收到、與您的連結或廣告有關的通知副本，保存 90 天。

您自己 Meta 帳號裡的廣告、貼文與其他內容不受影響。那些是您的資產，留在您的粉絲專頁與廣告帳號裡，由您在 Meta 的工具中管理。

如果您是簽約客戶

我們依服務合約保存的報表與帳號設定，不會因方式一、方式二而刪除。要刪除請用方式三。我們會在 10 個工作天內刪除，但法令要求保存的紀錄（例如會計憑證）除外。

聯絡我們

草菴 Herban Design · caoandesign@gmail.com · 隱私權政策：https://herbandesign-co.com/privacy.html